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FAQs Policy
At MF Creations, we strive to provide our customers with the best shopping experience. Below are some frequently asked questions (FAQs) to help you with any inquiries.
1. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.
2. How long does shipping take?
Shipping times vary based on location and selected shipping method:
- Standard shipping: 5-10 business days
- Express shipping: 2-5 business days
3. Can I change or cancel my order?
You can change or cancel your order within 24 hours of purchase. Contact our support team as soon as possible for assistance.
4. Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary depending on your country.
5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.
6. What is your return policy?
- You can request a return within 7 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- Some items, such as personalized products, perishable goods, and sale items, are not eligible for returns.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order, and we will arrange a replacement or refund.
8. Do you offer refunds?
Refunds are processed after we receive and inspect your returned item. If approved, your refund will be issued within 5-7 business days to your original payment method.
9. Do you offer discounts or promotions?
Yes! We regularly offer discounts and promotions. Subscribe to our newsletter to stay updated on our latest deals.
10. How do I contact customer support?
You can reach us via email at [your support email] or through our contact form on the website.
For more details, please visit our Refund Policy or contact us for further assistance.